1. “SPIN” light flashing or “BALANCING” is showed on the display
The washer cannot spin properly. Rearrange the items in the load evenly and try resuming your cycle.
2. “LID LOCK” light is off and “SPIN” light is not flashing
Check the options knob if it is pointing in the right direction. While you are turning the knob the machine should beep. In case there is no beeping sound, your options knob needs to be replaced.
3. “CANCELED” is shown in the control panel / two lights are flashing
Select Drain & Spin to reset the system and clear the error. If the error persists, disconnect and reconnect your washer (wait at least 1 minute). In case you are still facing the same problem, seek professional assistance as more than 1 component might be affected.
4. “RINS” light flashing or “Po” is shown on the control panel
There is a possible clog, as it took too long for the washer to pump out. Restart your cycle to try clearing the clog. If the problem persists, check your drain hose for any pinches. You can also disconnect the drain hose and check it for clogs.
5. My top load washer fills but does not agitate
Check your sockets for power issues. In case there you are sure this is not power-related, you need to reset your washer motor. To do this: disconnect your machine from electricity for 1 minute, plug your machine back. Lift and lower the lid 6 times within 12 seconds to reset your washer motor.
6. My top load washer does not spin
Check your sockets for power issues. In case you are sure the problem is not power-related check if the lid is closed properly. Reset your washer motor by disconnecting your machine from electricity for 1 minute. Once it has been plugged back, lift and lower the lid 6 times within 12 seconds to reset your washer motor.
7. My top load washer won’t drain suds
Make sure the lid is closed properly. If the lid is closed properly and the problem persists, check the drain hose for clogs. Also make sure, that the machine is trying to drain more than 8 ft. higher from the floor, as the maximum pump height is 8 feet.
8. My washer is leaking
If your front load washer is leaking in the front, it can be caused by soil and soap left on the door seal. Wipe the rubber door seal off. If your top load washer is leaking water in front, quickly unplug the device to avoid any possible electrical shock. This can be caused by to much suds which can occur by detergent overuse. If your washer is leaking in the rear, it can be caused by installation problems, hose leakage or plumbing issues. Check if your drain hose is installed correctly, look for signs of leakage. In case the standpipe overflows regularly it might be a household plumbing problem.
9. My washer is overflowing
If your washer overflows during filling, the problem might be caused by a faulty water valve or pressure switch. The components need to be replaced.
10. My washer is leaking oil on the floor
Oil leakage problems are connected with water transmission. Your water transmitter cannot be fixed and can only be replaced.
11. My top load washer won’t fill
Check your sockets for power issues. In case you are sure the problem is not power-related make sure that the water is turned on to the washer. If the issue persists, check if your water pressure is correct.
12. My washer drains and fills at the same time
Make sure the house drain is at least 30 inches high. Make sure the hose is positioned correctly and it is not pushed down too far into the drain.
13. My top load washer moves and vibrates
Unplug your device to avoid any potential electric shock. Make sure your washer is balanced and level. Unbalanced loads can also cause your machine to move and vibrate. In this case, stop the machine and redistribute the load manually.
14. Strange odor inside my washing machine
Unplug your device to avoid any potential electric shock. Odors can be caused by leaving the lid closed when the machine is not in use. As the air cannot circulate, the mixture of air and moisture becomes stagnant. To get rid of the odor, fill your washer with hot water and set it for the longest wash cycle. Adding a water softening additive can also improve your cleansing process.
15. My washer fills/drips when turned off
In case your washing machine fills or drips water into the tub even when turned off the error might be caused by a faulty valve on the back of your machine. The component needs to be replaced.