Our Most Recent Service Reviews
First time I’ve used them. Mike and Isaiah we’re both excellent and the whole experience of using them was very reassuring. Fairly priced as well. As a landlord, they’ll have all my gas engineering work.
PRICE GOUGING: I needed to have a right angle valve replace for my dishwasher. I already purchased the correct part and the area under the sink was clean and accessible. This should have taken no longer that 15 minutes tops. There were no additional ...services that need provided. The tech came inside apart and I informed him of what needed to be done. He then made a phone call to someone to get and price and they him $325 to install a right angle valve under my sink. I informed the installer that this price seems to be WAY TOO HIGH and he informed me that was the price, which handed down by corporate. Even the installer looked embarrassed by the high price for such minimal work that needed to be done. The ONLY reason I didn't say no is because I was pressed for time because I had installers coming right behind him to install my dishwasher. Also in my building it would have taken another 3 days to schedule the water to be shut off. So at this point, I will NEVER use this service again and I will NOT recommend this company anyone. Getting price quotes from some random guy on the phone is not an ethical way to do business. Also paying $325 for 15 minutes of work is OUTRAGEOUS! (They deserve NO STARS)
The worst customer service I have seen. They made an appointment to come and repair a leaking shower faucet, cancelled and rescheduled 3 times before they actually showed up. The technician seemed knowledgeable and told us they would have to order a ...part for the repair and it should be there in a few days. After a week, we called and they told us they would have the technician call us. Nope..Two weeks we called and still nothing. 3 weeks nothing. 4 weeks and they would call to schedule an appointment. 7 weeks and still nothing.
My sink was clogged. I called Rooterman for repair and they unclogged my sink with no problem and it was a job well done. I will certainly call them again for any repair work I may need in the future. The repair man was professional, very polite and ...respectful.
We were pleasantly surprised by the quality & timeliness of this Company! They replaced a "key valve" on our built in fire pit and did so quickly & cleanly and for a fraction of the cost vs other quotes received from handyman companies. We'd definitely ...hire them again. Thanks so much for a job well done.
Failed to unclog my kitchen sink. Convinced me I should pay 250$ to camera my main line, which was fine. Told me I would have to hydrojet my line and quoted me 850$. I hired another plumber. He managed to unclog my kitchen sink in 2 minutes. And showed ...me with a visual inspection of my drain lines that they were fine. My experience with rooter guard honestly made me feel like I was being scammed the more I think about it. When I mentioned the 850$ hydrojet quote to the second plumber he laughed and said he would do it for under $400. If rooter guard can unclog your pipe then you’re fine, but after my experience, I will be calling someone else. And if they can’t unclog your pipe, call someone else first. 1 Star only because now I have the “peace of mind” that my main lines are clear.
Mike help us to replace and install a new water heater, smooth installation and nicely done.
Very reliable, professional, friendly and competent of their work. Very happy with my small tankless for the back unit.